Contact Address fields values are not displayed (are empty) in list applet under Administration - Universal Customer Master screen > Existing Duplicates > Duplicate Contacts > Contact Duplicate List Applet (Doc ID 1921956.1)

Last updated on JULY 05, 2016

Applies to:

Siebel CRM - Version 8.1.1.4 [21225] and later
Siebel Universal Customer Master - Version 8.1.1.4 SIA [21225] and later
Information in this document applies to any platform.
*** Checked for currency JUL-05-2016 ***

Symptoms

SIEBEL VERSION:
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Siebel 8.1.1.4

ISSUE STATEMENT:
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When navigating to the Siebel Client > Sitemap > Administration - Universal Customer Master > Existing Duplicates > Duplicate Contacts > drill down into a Contact record > child applet (Contact Duplicate List Applet), this applet does not show address and other data elements for the matchee contact record. This makes it difficult for a user to determine whether to merge or not merge the record together.

WHERE IT HAPPENED:
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The issue happens in customer's test environment.

STEPS TO REPRODUCE:
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The behaviour occurs as follows:

1. Create 2 contact records each with the same First and Last Name, but each with a different address by using the Siebel UI.

2. During creation of the 2nd contact record, it will prompt with a list of duplicates, ignore it to create a 2nd similar records.

3. Navigate to Sitemap > Administration - Universal Customer Master > Existing Duplicates > Duplicate Contacts > drill down into a Contact record > child applet (Contact Duplicate List Applet), this applet does not show address and other data elements for the matchee contact record, ie. the fields are blank with no values eventhough there is an address for the matchee contact record.

EXPECTED BEHAVIOR:
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The expected behaviour is that the data should be displayed so user can see it and make a determination for merging.

LOSS OF FUNCTIONALITY / BUSINESS IMPACT:
------------------------------
Since the data is not visible, user is not able to determine if the matchee record should be considered as a match or not.

ERROR MESSAGE:
-------------------
There are no error messages that occurs with this issue, just the unexpected/undesired results being observed.

Cause

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