Automatically select record to merge if more than 1 record greater than auto threshold.

(Doc ID 1923407.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Universal Customer Master - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Goal

Currently, if an incoming record matches more than 1 existing record with a score greater than Auto Threshold, the incoming record is inserted into existing duplicates for manual review. The requirement is that the incoming record should be automatically merged with the existing record with the highest score. If more than 1 existing record has the highest score, then it should be merged with the oldest existing record. It should be possible to turn this behavior on and off using a system preference. This would reduce the amount of work that data stewards need to carry out.

Can an enhancement request be raised to request this functionality?
 

Solution

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