When running Siebel 8.1 on Windows 2008 R2 platform, Crash Handler exits with wrong Code SBL-GEN-00255

(Doc ID 1925730.1)

Last updated on AUGUST 31, 2017

Applies to:

Siebel CRM Call Center - Version 8.1.1.10 [23021] and later
Microsoft Windows x64 (64-bit) - Version: 2008 R2

Symptoms

When Siebel version 8.1 or 8.2 is run on the Windows 2008 R2 platform, a crash of a Siebel process is logged in the enterprise log file as follows:

 


ServerLog    ProcessExit    1    0000168854120990:0    2014-09-12 01:15:28    SCCObjMgr_enu     3652     SBL-GEN-00255   Process 3652 exited with error - Internal: Error during exec()

 

This is different behavior from other WIndows platforms where the error SBL-OSD-01000 is logged.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms