Is it possible to use F9 integrated with Microsoft Outlook or Lotus Notes using Siebel OpenUI mode?

(Doc ID 1926515.1)

Last updated on JUNE 29, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.9 [IP2013] and later
Information in this document applies to any platform.

Goal

How to use F9 integrated Microsoft Outlook or Lotus Notes in 8.1.1.11 OpenUI mode?

Currently after upgrade to OpenUI mode, the F9 with External Email Client pop up the MS Outlook Email Client or Lotus Notes Client, but it does not seem to be working.
The activities Email - Outbound does not reflect change made on the email clients and HTML and attachment is not working too.

Solution

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