In Shop Repair Activity Part Tracker Requires Trunk Inventory (Doc ID 1926519.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Field Service - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.10 [23021] version, Field Service

We have a repair shop in our warehouse where internal repair are handled (our project also handles 3rd party repairs and field repairs as well). For example:
I have a printer with part name 'PRINTER 1'. I create a repair for this part and begin work on it in my repair shop. In order to fix 'Printer 1' part, I discover I need to replace a cable, product 'Printer Cable 2' and the fuser, product 'Printer Fuser 3'. These two parts are
consumed during the repair process and I need to record that they are used for reporting and deplete them from inventory. They are sitting in the 'Repair' Inventory location. I create an activity and adding the consumption parts to the part tracker
should be the way to do it. Part Tracker is for Trunk, that explains why the inventory resource needs to be a Trunk.

But when trying to add Part Tracker records, the class level logic throws error.

ERROR
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'SBL-SFS-00217':

Cannot find trunk inventory location for the activity owner


STEPS
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The error can be reproduced at will when trying to add Part Tracker record to the Trunk that is not owned by you (your position position), got the error and failed.
You can check the owning position of the Trunk in the Position field in Site Map > Inventory > Inventory Locations.

BUSINESS IMPACT
-----------------------
It a design challenge in implementing internal repair functionality given how it works.

Cause

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