Siebel Open UI - Space Is Added To The Beginning Of Each Line When Saved (Doc ID 1926739.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Response - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 SIA [23030] version, Comms Server & Email Response

ACTUAL BEHAVIOR
---------------
We have installed 8.1.1.11 patchset 5 OpenUI


Behavior:
when you type something without any spaces in the beginning of the line, it gets saved fine.
When you add indentation or space in the beginning of the line and save the record, it adds another space in the beginning of the line.
if you simply click inside the message and save the record, it adds another space.

This is completely changing the format that we want to have in the templates.

EXPECTED BEHAVIOR
-----------------------
Space at the beginning of the line should not be added

STEPS
-----------------------
1. Log into Siebel application in OpenUI.
2. Navigate to Site Map -> Adminitration - Communications - > All Templates.
3. Select any template or create new one.
4. Enter in the following text in the message body:

test
 test
test
 test

5. Click on applet level Menu button -> select Save Record
6. Actual result the space added at the beginning of each line is removed.
7. After this every time when record is saved, a space is added at the beginning of each line.


Cause

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