After Applying 8.1.1.11 Patchset, the Login Fails With SBL-DAT-00340 Error (Doc ID 1926973.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.8 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 SIA [23030] version, System Admin

When attempting to access Siebel Application Object Manager after applying Patchset 8, 'server busy' error shows up and the following error is found in the OM logs.

Error

ObjMgrLog Error 1 0000000253f20c48:0 2014-08-18 19:01:21 (siom.cpp (2186)) SBL-DAT-00340: Logins are currently not allowed. Contact your system administrator.
ObjMgrSessionLog ObjMgrLogin 3 0000000253f20c48:0 2014-08-18 19:01:21 Login failed for Login name : SADMIN

Steps To Reproduce
The issue can be reproduced with the following steps:
1. Apply 8.1.1.11 PS8 on top of Siebel Gateway, Siebel Server(s) and SWSE(s).
2. Access the Siebel application through the web client, the server busy error shows up. The SBL-DAT-00340 can be found in AOM logs.


Cause

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