Upload of a report template fails with the error SBL-EAI-05006. (Doc ID 1928805.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1 [21112] and later
Information in this document applies to any platform.

Symptoms

When a new report template is uploaded, it fails with the error the following error message.

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Failed to load the JVM Dll. Check that the specified dll name is correct.(SBL-EAI-05006)

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Also, the corresponding XMLPReportServer_*.log shows the following error.

 

ObjMgrBusServiceLog InvokeMethod 4 00000002541b0530:0 2014-09-19 16:35:36 Begin: Business Service 'XMLP Report Business Service' invoke method: 'createXMLPZip' at 1942eb70

JVMInit JVMInitInfo 3 00000002541b0530:0 2014-09-19 16:35:36 JVM subsystem is not found, JVM will be initialized based on the machine configuration, such as Windows registry.

JVMInit JVMInitInfo 3 00000002541b0530:0 2014-09-19 16:35:36 JVM classpath is empty.

JVMInit JVMInitInfo 3 00000002541b0530:0 2014-09-19 16:35:36 JVM will be initialized with following parameters:

JVMInit JVMInitInfo 3 00000002541b0530:0 2014-09-19 16:35:36 JVM dll path = 'jvm.dll'

JVMInit JVMInitInfo 3 00000002541b0530:0 2014-09-19 16:35:36 VM options:

JVMInit JVMInitInfo 3 00000002541b0530:0 2014-09-19 16:35:36 -Xmx100m

GenericLog GenericInfo 3 00000002541b0530:0 2014-09-19 16:35:36 JVM total VMOptions are 2

GenericLog GenericInfo 3 00000002541b0530:0 2014-09-19 16:35:36 JVM VMOptions for index 0 are -Xmx100m

GenericLog GenericInfo 3 00000002541b0530:0 2014-09-19 16:35:36 JVM VMOptions for index 1 are vfprintf

ObjMgrBusServiceLog Error 1 00000002541b0530:0 2014-09-19 16:35:36 (javabsvc.cpp (181)) SBL-EAI-05006: Failed to load the JVM Dll. Check that the specified dll name is correct.



Cause

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