Upload of a report template fails with the error SBL-EAI-05006.
(Doc ID 1928805.1)
Last updated on APRIL 04, 2023
Applies to:
Siebel Financial Services CRM - Version 8.1.1 [21112] and laterInformation in this document applies to any platform.
Symptoms
When a new report template is uploaded, it fails with the error the following error message.
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Failed to load the JVM Dll. Check that the specified dll name is correct.(SBL-EAI-05006)
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Also, the corresponding XMLPReportServer_*.log shows the following error.
ObjMgrBusServiceLog InvokeMethod 4 00000002541b0530:0 2014-09-19 16:35:36 Begin: Business Service 'XMLP Report Business Service' invoke method: 'createXMLPZip' at 1942eb70
JVMInit JVMInitInfo 3 00000002541b0530:0 2014-09-19 16:35:36 JVM subsystem is not found, JVM will be initialized based on the machine configuration, such as Windows registry.
JVMInit JVMInitInfo 3 00000002541b0530:0 2014-09-19 16:35:36 JVM classpath is empty.
JVMInit JVMInitInfo 3 00000002541b0530:0 2014-09-19 16:35:36 JVM will be initialized with following parameters:
JVMInit JVMInitInfo 3 00000002541b0530:0 2014-09-19 16:35:36 JVM dll path = 'jvm.dll'
JVMInit JVMInitInfo 3 00000002541b0530:0 2014-09-19 16:35:36 VM options:
JVMInit JVMInitInfo 3 00000002541b0530:0 2014-09-19 16:35:36 -Xmx100m
GenericLog GenericInfo 3 00000002541b0530:0 2014-09-19 16:35:36 JVM total VMOptions are 2
GenericLog GenericInfo 3 00000002541b0530:0 2014-09-19 16:35:36 JVM VMOptions for index 0 are -Xmx100m
GenericLog GenericInfo 3 00000002541b0530:0 2014-09-19 16:35:36 JVM VMOptions for index 1 are vfprintf
ObjMgrBusServiceLog Error 1 00000002541b0530:0 2014-09-19 16:35:36 (javabsvc.cpp (181)) SBL-EAI-05006: Failed to load the JVM Dll. Check that the specified dll name is correct.
Cause
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In this Document
Symptoms |
Cause |
Solution |