Oracle LDAP Authentication Problem With Change Password (Doc ID 1929429.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eChannel - Version 8.1.1.11 [23030] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 SIA [23030] version, Security / Authentication

When attempting to implement Oracle LDAP,
the following error occurs.

ERROR
-----------------------
 SBL-SEC-10018: Insufficient access
 SBL-SEC-10010: The requested password does not conform to our password policy. Please review password requirements and select a new password.
 SBL-SEC-10010: The requested password does not conform to our password policy. Please review password requirements and select a new password.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure Oracle Ldap
2. Start Siebel
3. See the error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot authenticate with Oracle LDAP

Cause

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