OM Manager Crashing and Sessions Stuck In GetWebImage Call (Doc ID 1929875.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

Object manager intermittently hangs and some times it crashes. Users are unable to continue using the application, the process needs to be terminated if it does not crash.

 

CALL STACK
-----------------------

InitAllocBuffer__8SSstringFi + 0x0x00000100
Called from:
0x201fdc4c AssignCopy__8SSstringFiPCw+ 0x00000958
0x201fe3d0 __as__8SSstringFPCw+ 0x00000148
0x2054fe08 SSEncodeBase64__FPCUciR8SSstring+ 0x00000b08
0x40edf2d0 EncodeBase64__14CSSSWEUtilHTTPFPCUciR8SSstring+ 0x000000ac
0x4101a5f8 GetWebFileData__14CSSSWELoginMgrF8SSstringR8SSstringN21Ri+ 0x00001a50
0x41019fd4 GetWebImageData__14CSSSWELoginMgrF8SSstringR8SSstringT1Ri+ 0x000003e4
0x40fa4490 GetWebImageData__22CSSSWEFrameMgrInternalF8SSstringR8SSstringT1Ri+ 0x00000318
0x4154af9c DoInvokeMethod__18CSSServiceSWEIfaceFPCwRC14CCFPropertySetR14CCFPropertySet+ 0x0000a494
0x30af7e50 InvokeMethod__10CSSServiceFPCwRC14CCFPropertySetR14CCFPropertySet+ 0x00001a50
0x30a5de80 ModInvokeSrvcMethod__14CSSSIOMSessionFPCwPCwPCwR8SSstring+ 0x000010a4
0x30a5acc8 RPCMiscModel__14CSSSIOMSessionF12SISOMRPCCode12SISOMArgTypeUlP18CSSSISOMRPCArgListT4RiPv+ 0x00002df4
0x30a54e04 HandleRPC__14CSSSIOMSessionF12SISOMRPCCode12SISOMArgTypeUlP18CSSSISOMRPCArgListT4RiPv+ 0x00001a5c
0x30a23008 HandleOMRPC__9CSSClientFP12CSSClientReq+ 0x000010fc
0x30a1d944 HandleRequest__9CSSClientFP12CSSClientReq+ 0x000004cc
0x30a1810c _HandleMsg__FP9CSSClientP12CSSClientReq+ 0x0000097c
0x30a18b94 SessionHandleMsg__11SOMMTServerFP9smiSisReq+ 0x00000b94
0x10017640 CompSessionHandleMsg__13smiMainThreadFP9smiSisReq+ 0x00000944
0x100402d8 ProcessMessage__12_smiMessageQFP12_smiMsgQItemli+ 0x000044b4
0x1003c6cc ProcessRequest__12_smiMessageQFPvT1RPv+ 0x00000c90
0x1003056c ProcessWorkItem__13_smiWorkQueueFPvT1RPv+ 0x00000488
0x1002c438 WorkerTask__13_smiWorkQueueFPv+ 0x00001b9c
0x10038300 SmiThrdEntryFunc__FPv+ 0x00001ed0
0x204b8ff0 OSDThreadStart__FPv+ 0x0000076c
0x20001000 WslThreadProcWrapper__FPv+ 0x0000012c

 

The tasks appear with "Completed" execution in respect with "Web Engine Interface (GetWebImage)", and tasks statuses appear as "Waiting for Command", but the object manager process is no longer accessible.

 

List Active tasks (excerpt):

SIBPRDSER03 eCommunicationsObjMgr_ptb 128975546 16580632 Em execução Interactive 2014-09-12 07:56:15 Aguardando por comando rh96056
SIBPRDSER03 eCommunicationsObjMgr_ptb 127927395 11141344 Em execução Interactive 2014-09-12 07:56:20 Aguardando por comando rh96056

List Active sessions (excerpt):

SIBPRDSER03  eCommunicationsObjMgr_ptb      Communications  128975546  16580632  Em execução FALSE   Shared Connection Id:   rh96056 Completed : Web Engine Interface (GetWebImage) Completed : WebFileVersionBC (Execute)

SIBPRDSER03  eCommunicationsObjMgr_ptb      Communications  127927395  11141344  Em execução FALSE   Shared Connection Id:   rh96056 Completed : Web Engine Interface (GetWebImage) Completed : WebFileVersionBC (Execute)


Cause

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