My Oracle Support Banner

Open UI: Issue With Jqgridrenderer.js (Doc ID 1930898.1)

Last updated on FEBRUARY 08, 2021

Applies to:

Siebel Tools - Version [IP2013] and later
Information in this document applies to any platform.


On : SIA [23030] version, Configuration - General

jqgridrenderer.js file is failing when view have empty applet and Business component is hierarchical( Hierarchy parent field property populated). In this scenario, JQGridRenderer.js file giving error at line 807..

jqgridrenderer.js file should not give error. 

This issue can be reproduced at will with the following steps:

Environment: Patchset 10  

Test case:
1) Created "Test2 CMU Prepaid List Applet"  applet based on "Com Invoice Profile" business component. Make sure no field added to this applet.
2) Modify 'Applet web template' file to 'eSales empty Applet".
3) Add the above applet to view "Com Account Invoice Profile View (Invoice)",  "Applet Mode= Edit List".
4) Lock BC "Com Invoice Profile" and modify the 'Hierarchy Parent Field" value to "Account Id".
5) Compile all the objects to srf.
6) Open OpenUI application and then navigate to Accounts > All Accounts > drill down on account record.
7) in Detail view, select 'Profiles" , in sub detail view , select 'billing Profiles',
8) in Help > about view:  you can see that empty applet is loaded.   Use Inspect element to run application in debug mode.  This will point error in jqgridrender.js   line 806 & 807.

The issue has the following business impact:
Due to this issue, users cannot run view which has empty applet.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.