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Assignment Manager Evaluates Rules Incorrectly (Doc ID 1931001.1)

Last updated on JULY 21, 2020

Applies to:

Siebel Financial Services CRM - Version 8.1.1.1 SIA [21211] and later
Information in this document applies to any platform.

Symptoms

 The assignment rule is evaluated to Pass even though the required criteria that leverage on "Compare Object to Person" failed.

Changes

REPRO_STEPS :

Create an assignment rule and add 2 assignment criteria as follows :

1) a criteria with Compare to Object and is required

2) a criterion with compare object to person and is required.

3) Add 2 employee under the Employee Candidate.

4) Add a organization. This step is important as without this, the assignment evaluates with expected behaviour.

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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