Newly Created Activity Reports "The Selected Record Has Been Modified By Another User" On Drilldown (Doc ID 1931038.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Tools - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

Issue while drilling down on newly created activity under Service Request. Instead of being navigated to a detail view, user receives an error.


ERROR
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SBL-DAT-00523: The selected record has been modified by another user since it was retrieved. Please continue.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigated to a service request, added a new activity. Without stepping off the new child activity record, tried to drill into the activity.
2. Received the same error as before (and as expected).
3. Upon clicking ok, user can then successfully drilldown.

Cause

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