When Replying to a Inbound Email Message in Comm Outbound Item Form Applet New Some Applet Controls Such as Contact Are Not Render Properly. (Doc ID 1931260.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Consumer Goods - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Customer navigates to Communications List screen and selects a record to Reply to with a Contact record. This then opens the Outgoing Message Applet.
If you click on Contact widget and then from pop-up Contact Applet select a Contact record.
The Contact record value is displayed in the top left hand side of the Contact control field.

If you then come out and the go BACK into Communications List screen and select the same record to Reply to.
This then opens the Outgoing Message Applet.
If you look at the Contact record control field you will now see that the Contact record value is displayed in the bottom right hand of the field

The inconsistent rendering of applet controls can be observed on the following applets:
- Comm Outbound Item Form Applet New
- Comm Outbound Item Form Applet
- Comm Item Form Applet

 

Cause

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