Marketing Calendar Screen Throwing SWT Missing Error - SBL-UIF-00276 (Doc ID 1931441.1)

Last updated on MARCH 09, 2016

Applies to:

Siebel Marketing Enterprise - Version 8.1.1.11.9 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 SIA [23030] version, Siebel Marketing

When attempting to access the calender view it  results in  an error Cannot open file: d:\apps\sba81\siebsrvr\webtempl\CCAppletFormGridLayout_Gantt.swt.(SBL-UIF-00276)
the following error occurs.

ERROR
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Cannot open file: d:\apps\sba81\siebsrvr\webtempl\CCAppletFormGridLayout_Gantt.swt.(SBL-UIF-00276)

STEPS
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The issue can be reproduced at will with the following steps:

1.  Login to Siebel Marketing Application HI

2. Navigate to Marketing Calendar Screen.

3. Drill down on the Events view

3a. Drill Down on Programs view

3b. Drill Down on  Media View

Drilling down on all these views leads to the following error  - Cannot open file: d:\apps\sba81\siebsrvr\webtempl\CCAppletFormGridLayout_Gantt.swt.(SBL-UIF-00276)



BUSINESS IMPACT
-----------------------
The issue has the following business impact: Cannot use the marketing calender affecting scheduling jobs

Cause

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