OpenUI Hyperlink Access Issue In Inbound Email Body

(Doc ID 1931968.1)

Last updated on JULY 17, 2017

Applies to:

Siebel Email Response - Version 8.1.1.11.8 [IP2013] and later
Information in this document applies to any platform.

Symptoms

In Siebel 8.1.1.11.11, individual emails captured by Email Response inbound processing can be examined in the Communications List.
After selecting an individual email, the Body tab can be selected to examine the contents.

It is expected that a hyperlink could be clicked, and the website open up.

In Siebel ActiveX high interactivity application, you can:
 - click on the link and the website will open up in the Siebel window
 - shift+click on the link and the website will open up in a new window

In Open UI, there is no effect from the following actions:
 - Click
 - Shift+Click
 - Ctrl+Click
 - RightClick
 - Shift+RightClick

However, Ctrl+RightClick opens up a menu, and opening the link in a new tab or window can be selected.

Cause

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