My Oracle Support Banner

OpenUI Hyperlink Access Issue In Inbound Email Body (Doc ID 1931968.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel Email Response - Version 8.1.1.11.8 [IP2013] and later
Information in this document applies to any platform.

Symptoms

In Siebel 8.1.1.11.11, individual emails captured by Email Response inbound processing can be examined in the Communications List.
After selecting an individual email, the Body tab can be selected to examine the contents.

It is expected that a hyperlink could be clicked, and the website open up.

In Siebel ActiveX high interactivity application, you can:
 - click on the link and the website will open up in the Siebel window
 - shift+click on the link and the website will open up in a new window

In Open UI, there is no effect from the following actions:
 - Click
 - Shift+Click
 - Ctrl+Click
 - RightClick
 - Shift+RightClick

However, Ctrl+RightClick opens up a menu, and opening the link in a new tab or window can be selected.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.