Undo Button Is Grayed Out (Doc ID 1931991.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.11 [IP2013] version, Configuration - General


UndoRecord method from a custom button is not working always as expected.


1. Requirement is to show "UNDO" button in some list and form applets (custom applets created as copy of vanilla on BC Contact and List Mgmt Prospective Contact).
2. This requirement is to simplify the usability having to do exactly the same action performed by the Undo menu option.
3. For this, created a custom button on cancel placeholder specifying UndoRecord method.
4. The same Method (UndoRecord) is used by Undo in Edit menu of the application and in the contextual button of the applet.
5. However, it has been noticed that when the applet is opened, and user start to edit a field of an "existing" record, we can make UNDO Record from Menu option or Pressing ESC button.
6. But the custom button on the applet is still greyed out and cannot be pressed.
7. When continuing working on the same record (probably when some other methods are triggered) the button is enabled and it works as expected.


Cause

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