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Object Manager - Application Splashtext - Chinese Characters Become Question Marks (Doc ID 1932949.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Life Sciences CRM - Version [IP2013] to [IP2014] [Release V8]
Information in this document applies to any platform.


On : [IP2013] version, Configuration - General

Object Manager - Application Splashtext - Chinese, Japanese and Russian characters become question marks after Siebel server is restarted.

Splashtext should be displayed in Chinese, Japanese and Russian characters not question marks.

The issue can be reproduced at will with the following steps:

1. Change Application Splashtext AOM parameter using Chinese characteres:

2. Restart only Siebel Server

> Splashtext is displayed correctly

3. Restart Siebel Gateway Server

> Splashtext chinese characters are displayed as question marks.

The issue has the following business impact:
Due to this issue, users seeing questions marks instead of value set for splashtext.


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