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Object Manager - Application Splashtext - Chinese Characters Become Question Marks (Doc ID 1932949.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Siebel Life Sciences CRM - Version 8.1.1.11.5 [IP2013] to 8.1.1.14.8 [IP2014] [Release V8]
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.5 [IP2013] version, Configuration - General

ACTUAL BEHAVIOR
---------------
Object Manager - Application Splashtext - Chinese, Japanese and Russian characters become question marks after Siebel server is restarted.

EXPECTED BEHAVIOR
-----------------------
Splashtext should be displayed in Chinese, Japanese and Russian characters not question marks.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Change Application Splashtext AOM parameter using Chinese characteres:

2. Restart only Siebel Server

> Splashtext is displayed correctly

3. Restart Siebel Gateway Server

> Splashtext chinese characters are displayed as question marks.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users seeing questions marks instead of value set for splashtext.

Cause

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In this Document
Symptoms
Cause
Solution
References


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