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Workflow Policy Issue (Triggers) (Doc ID 1933075.1)

Last updated on JULY 21, 2020

Applies to:

Siebel Financial Services CRM - Version[21219] and later
Information in this document applies to any platform.


Scenario: When any new record created/Updated/Deleted in Contacts/Accounts, there are workflow policies that are triggered and written in S_ESCL_REQ for the new Contacts/Accounts.

Wanted to Achieve: When the new Contact records are created in contact by EIM import tasks executed by SADMIN, the workflow policies are triggered for the new contacts and created records in S_ESCL_REQ with SADMIN id = '0-1'. We don't want to process the records in S_ESCL_REQ created by SADMIN.

Can you please suggest is there any way to modify the trigger to achieve this?


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