Delay In Update and UI Refresh of EventLog Activity
(Doc ID 1933202.1)
Last updated on MARCH 02, 2017
Applies to:Siebel CRM - Version 22.214.171.124.9 [IP2013] and later
Information in this document applies to any platform.
On : 126.96.36.199.9 [IP2013] version, CTI
The customer is observing delay in UI refresh during a transfer scenario. Following are the steps that lead to the issue:
1. Agent 1 receives an inbound call and an inbound activity is automatically created by Siebel via event log.
2. Agent 1 initiates a transfer the call to Agent 2 including Siebel View Bookmark while the activity created in Step 1 is displayed. (AttachContext = TRUE)
3. Agent 2 answers the call transfer. Siebel client at Agent 2 renders the same view as Siebel client at Agent 1 using the bookmark attached to the call. (UseCtxData = TRUE)
4. Agent 1 completes the call transfer. At this time, Siebel updates the activity owner to Agent 2 and refreshes the UI. (Display = TRUE)
While Siebel processes Step 4, there is a delay of about 30 seconds in the UI. This delay can be observed only in Open UI, not in HI UI in 188.8.131.52.9.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document
|This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.|