Delay In Update and UI Refresh of EventLog Activity
Last updated on MARCH 02, 2017
Applies to:Siebel CRM - Version 184.108.40.206.9 [IP2013] and later
Information in this document applies to any platform.
On : 220.127.116.11.9 [IP2013] version, CTI
The customer is observing delay in UI refresh during a transfer scenario. Following are the steps that lead to the issue:
1. Agent 1 receives an inbound call and an inbound activity is automatically created by Siebel via event log.
2. Agent 1 initiates a transfer the call to Agent 2 including Siebel View Bookmark while the activity created in Step 1 is displayed. (AttachContext = TRUE)
3. Agent 2 answers the call transfer. Siebel client at Agent 2 renders the same view as Siebel client at Agent 1 using the bookmark attached to the call. (UseCtxData = TRUE)
4. Agent 1 completes the call transfer. At this time, Siebel updates the activity owner to Agent 2 and refreshes the UI. (Display = TRUE)
While Siebel processes Step 4, there is a delay of about 30 seconds in the UI. This delay can be observed only in Open UI, not in HI UI in 18.104.22.168.9.
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