“Row Level Hide Control” Doesn’t Work In Open UI (Doc ID 1933225.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Communications CRM - Version 8.1.1.11.9 [IP2013] to 8.1.1.11.11 [IP2013] [Release V8]
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 SIA [23030] version, Client Functionality

ACTUAL BEHAVIOR
---------------
In Open UI the user property “Row Level Hide Control” does not render the buttons correctly

EXPECTED BEHAVIOR
-----------------------
User property “Row Level Hide Control” should work in Open UI as it does in HI

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Create a shortcut for Open UI and one for HI

Navigate to Sales Orders > Catalog > Browse.

Use the category : Cable > Cable Packages.

This shows in Open UI and HI the product 'Millennium Triple Play'. This should have the 'Add Item' button shown on both. At this point, both HI and Open UI show the same thing.

If the product is not visible, add the product to the 'Master Price List' and add the 'Master Price List' to the Sales Order.

In Tools > for HI :
Applet : Sales Order Catalog Product List Applet - Add to Cart > User property: Row Level Hide Control 6 = 'Show Course Details', 'Hide Training'
Make this inactive

In Tools > for Open UI:
Applet: Sales Order Catalog Product List Applet - Add to Cart Tree > Us property: Row Level Hide Control 2 = 'Show Course Details', 'Hide Training'
Make this inactive

Compile both.

Open UI, note the ‘edit promotion’ and customise buttons:

HI with the same settings, edit promotion button shows:

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot change the layout using these standard buttons

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms