Problem With Copy/Paste Functionality Within Email Body (Doc ID 1933964.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.7 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.7 [IP2013] version, Comms Server & Email Response

ACTUAL BEHAVIOR
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In the CKEDITOR the copy and cut buttons are greyed out. It also does not appear with the right click of the mouse. The only way to access to this feature is to use the keyboard shortcut CTRL-C/V.


EXPECTED BEHAVIOR
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In the CKEDITOR the copy and cut buttons should be enabled when test is highlighted

STEPS
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1. Log into OpenUI
2. Go to User Preferences --> Outbound Communication
3. Set the Default Message Format for eMail Response to HTML
4. Goto Site Map --> All Communications
5. Find an email and press the Reply button
6. Highlight some text in the Email Body and the Cut and Copy buttons do not get enabled

Cause

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