"Siebel Enterprise Configuration" utility fails when it is launched as a standard user. (Doc ID 1934755.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.8 [23012] and later
Information in this document applies to any platform.

Symptoms

Under the following steps, "Siebel Enterprise Configuration" utility fails.

1) Siebel Server platform is Windows Server 2008 R2.

 

2) "Siebel Enterprise Configuration" utility under "Siebel Enterprise Server Configuration 8.1.1.n.0" is launched as a standard user. (At this point, n can be either 0 or 11)

 

3) Perform the following steps.

      3-1) Main Task Selection

      Create New Configuration

      3-2) Click Next

      3-3) Configuration Task Selection

      Configure a New Gateway Name Server

      3-4) Click Next

      3-5) Gateway Name Server TCP/IP port

      2320 (or other appropriate pot number)

      3-6) Click Next

 

4) After few seconds, the error below is displayed.

Siebel Enterprise Applications has stopped working.

 

5) Click "View problem details" to show the following information.

Problem signature:

  Problem Event Name:   APPCRASH

  Application Name:     siebctl.exe

  Application Version:  811.11.822.4

  Application Timestamp:      52090f94

  Fault Module Name:    siebctl.exe

  Fault Module Version: 811.11.822.4

  Fault Module Timestamp:     52090f94

  Exception Code: c0000005

  Exception Offset:     000023e0

  OS Version:     6.1.7601.2.1.0.274.10

  Locale ID:      1033

  Additional Information 1:   6f81

  Additional Information 2:   6f810ed3cdd0b6a0bba4038896b04c6d

  Additional Information 3:   81f8

  Additional Information 4:   81f81b4b9a280dc35ce7d85dd3de80e3

 

6) Also, gtwysrvr\BIN\crash*.txt shows the following call stack.

- CALL STACK -

siebctl +0x23e0

siebctl +0x3d7b

kernel32 +0x1338a = BaseThreadInitThunk() +0x12

ntdll +0x39f72 = RtlInitializeExceptionChain() +0x63

ntdll +0x39f45 = RtlInitializeExceptionChain() +0x36

Cause

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