"Siebel Enterprise Configuration" utility fails when it is launched as a standard user.
(Doc ID 1934755.1)
Last updated on JULY 03, 2023
Applies to:
Siebel CRM - Version 8.1.1.8 [23012] and laterInformation in this document applies to any platform.
Symptoms
Under the following steps, "Siebel Enterprise Configuration" utility fails.
1) Siebel Server platform is Windows Server 2008 R2.
2) "Siebel Enterprise Configuration" utility under "Siebel Enterprise Server Configuration 8.1.1.n.0" is launched as a standard user. (At this point, n can be either 0 or 11)
3) Perform the following steps.
3-1) Main Task Selection
Create New Configuration
3-2) Click Next
3-3) Configuration Task Selection
Configure a New Gateway Name Server
3-4) Click Next
3-5) Gateway Name Server TCP/IP port
2320 (or other appropriate pot number)
3-6) Click Next
4) After few seconds, the error below is displayed.
Siebel Enterprise Applications has stopped working.
5) Click "View problem details" to show the following information.
Problem signature:
Problem Event Name: APPCRASH
Application Name: siebctl.exe
Application Version: 811.11.822.4
Application Timestamp: 52090f94
Fault Module Name: siebctl.exe
Fault Module Version: 811.11.822.4
Fault Module Timestamp: 52090f94
Exception Code: c0000005
Exception Offset: 000023e0
OS Version: 6.1.7601.2.1.0.274.10
Locale ID: 1033
Additional Information 1: 6f81
Additional Information 2: 6f810ed3cdd0b6a0bba4038896b04c6d
Additional Information 3: 81f8
Additional Information 4: 81f81b4b9a280dc35ce7d85dd3de80e3
6) Also, gtwysrvr\BIN\crash*.txt shows the following call stack.
- CALL STACK -
siebctl +0x23e0
siebctl +0x3d7b
kernel32 +0x1338a = BaseThreadInitThunk() +0x12
ntdll +0x39f72 = RtlInitializeExceptionChain() +0x63
ntdll +0x39f45 = RtlInitializeExceptionChain() +0x36
Cause
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In this Document
Symptoms |
Cause |
Solution |