Loyalty merge error: SBL-DAT-00393

(Doc ID 1936077.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Loyalty Manager - Version SIA[23012] to [IP2013] [Release V8]
Information in this document applies to any platform.


On : SIA[23012] version, Loyalty

When attempting to merge 2 Loyalty members
the following error occurs.

SBL-DAT-00393 "An end of file error has occurred. Please continue or ask your systems administrator to check your application configuration if the problem persists."

The issue can be reproduced at will with the following steps:
1. Create 2 Loyalty Members
2. Select edit > merge
3. Error SBL-DAT-00393 shows

The issue has the following business impact:
Due to this issue, users cannot merge members


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