Loyalty merge error: SBL-DAT-00393 (Doc ID 1936077.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Loyalty Manager - Version 8.2.2.1 SIA[23012] to 8.2.2.4.11 [IP2013] [Release V8]
Information in this document applies to any platform.

Symptoms

On : 8.2.2.1 SIA[23012] version, Loyalty

When attempting to merge 2 Loyalty members
the following error occurs.

ERROR
-----------------------
SBL-DAT-00393 "An end of file error has occurred. Please continue or ask your systems administrator to check your application configuration if the problem persists."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create 2 Loyalty Members
2. Select edit > merge
3. Error SBL-DAT-00393 shows

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot merge members

Cause

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