'The Selected Field Is Case Sensitive' Message Displays After Query Completion (Doc ID 1936553.1)

Last updated on DECEMBER 01, 2016

Applies to:

Siebel CRM - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.11 [IP2013] version, Client Functionality

After executing a query in Open UI, the list applet shows "The Selected Field is Case Sensitive".

Every other query in the list applet is causing issues in the UI for Open UI. You will notice that even though the query was executed successfully, the text - "The Selected Field is Case Sensitive" still remain on the list applet. Usually this happens when we use Enter key to execute the query.


ERROR
Case Sensitive warning message


STEPS
1. Go to My Service Request view.
2. Click Query and then click inside the Priority field.
3. You will notice the following text displays on the list applet:  "The Selected Field is Case Sensitive".
4. Pick a value and then click Go. You will notice that the value is automatically quoted with quotation marks.
5. When the query returns, you will notice that the "The Selected Field is Case Sensitive" is no longer present on the applet.
6. Now, click the Query button and again pick a value for Priority.
7. Immediately click the Enter button.
8. You will notice that the value is not quoted. When the result is returned, the text "The Selected Field is Case Sensitive" remains on the applet.

Cause

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