Siebel Application Is Getting Crashed/Hanged In TBUI Screens (Doc ID 1936688.1)

Last updated on NOVEMBER 21, 2016

Applies to:

Siebel Financial Services CRM - Version 8.1.1.11.10 [IP2013] and later
Information in this document applies to any platform.
**Checked for relevance on 21-NOV-2016**

Symptoms

8.1.1.11 PS10 - Siebel application is getting crashed in TBUI screens

ERROR
-----------------------
- CALL STACK -

sslcshar +0xa318 = CCFArray<CCFElemPtr >::SetSize() +0x118

sslcshar +0xd4cc = CCFArray<CCFElemPtr >::InsertAt() +0x4c

sscfdm +0x250fc = CSSACRSCEngine::TurnOn() +0xcf6c

sscfdm +0x113c26 = CSSSqlObj::DoAddListRow() +0x4d6

sscfdm +0x11661e = CSSSqlObj::AddListRow() +0x27e

sscfdm +0x107dfe = CSSSqlObj::NextRecord() +0x16e

sscfdm +0x109cbb = CSSSqlObj::PositionByFldValue() +0x13b

sscfdm +0x5f2a = CSSSqlObj::PositionByFldValue() +0x4a

sscfdm +0x109fef = CSSSqlObj::PositionById() +0x16f


STEPS
-----------------------
reproduce issue at will

BUSINESS IMPACT
-----------------------
application crash

Cause

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