CSM Component Hanging Up With Max Tasks Reached (Doc ID 1937088.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.8 [23012] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.8 [23012] version, CTI

The customer would like to know what could have led one of their ComSessionMgr-component yesterday to reach max tasks.

The workload is evenly load balanced among 10 interactive Siebel Servers. The CSM component hung, after this point all tasks were stuck in a “Running” state. It was noticed that the SISPROCID was equal to “18”, an even value. When the issue occured the the Component ID in the CSM log file changed from 18 to 19:

CommSessionMgr_0019_19922945.log
CommSessionMgr_0018_19922943.log

The following error was also recorded in the CSM log file:

GenericLog         GenericError      1              017ef09b541e0008:0       2014-09-25 16:59:26        (sisobj.cpp (1288) err=1310742 sys=0) SBL-SVR-00022: Die Funktion ist nicht implementiert

Translated into English:

GenericLog    GenericError    1    000001f14f3d13d8:0    2012-02-17 05:48:18    (sisobj.cpp (1288) err=1310742 sys=0) SBL-SVR-00022: The function has not been implemented

The customer also took a procstack of the hung process which look as follows:

0xd04f1564  _event_sleep(??, ??, ??, ??, ??, ??) + 0x584
0xd04f2004  _event_wait(??, ??) + 0x2c4
0xd0500480  _cond_wait_local(??, ??, ??) + 0x500
0xd0500a50  _cond_wait(??, ??, ??) + 0xb0
0xd0501728  pthread_cond_wait(??, ??) + 0x1a8
0xd05b4500  osaWaitEvent_AIX53(void*,int)(??, ??, ??, ??, ??) + 0xd0
0xd05b3dc0  osaWaitEvent_AIX53(void*,int)(??, ??) + 0x30
0xd0e79abc  osaWaitEvent(void*,int)(??, ??) + 0xc
0x1002f558  _smiWorkQueue::GetNextWorkItem(_thrdQItem*,_queueItem*&)(??, ??, ??) + 0x638
0x1002c23c  _smiWorkQueue::WorkerTask(void*)(??) + 0x31c

 

Cause

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