My Oracle Support Banner

CSM Component Hanging Up With Max Tasks Reached (Doc ID 1937088.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.8 [23012] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.8 [23012] version, CTI

The customer would like to know what could have led one of their ComSessionMgr-component yesterday to reach max tasks.

The workload is evenly load balanced among 10 interactive Siebel Servers. The CSM component hung, after this point all tasks were stuck in a “Running” state. It was noticed that the SISPROCID was equal to “18”, an even value. When the issue occured the the Component ID in the CSM log file changed from 18 to 19:

CommSessionMgr_0019_19922945.log
CommSessionMgr_0018_19922943.log

The following error was also recorded in the CSM log file:

GenericLog         GenericError      1              017ef09b541e0008:0       2014-09-25 16:59:26        (sisobj.cpp (1288) err=1310742 sys=0) SBL-SVR-00022: Die Funktion ist nicht implementiert

Translated into English:

GenericLog    GenericError    1    000001f14f3d13d8:0    2012-02-17 05:48:18    (sisobj.cpp (1288) err=1310742 sys=0) SBL-SVR-00022: The function has not been implemented

The customer also took a procstack of the hung process which look as follows:

0xd04f1564  _event_sleep(??, ??, ??, ??, ??, ??) + 0x584
0xd04f2004  _event_wait(??, ??) + 0x2c4
0xd0500480  _cond_wait_local(??, ??, ??) + 0x500
0xd0500a50  _cond_wait(??, ??, ??) + 0xb0
0xd0501728  pthread_cond_wait(??, ??) + 0x1a8
0xd05b4500  osaWaitEvent_AIX53(void*,int)(??, ??, ??, ??, ??) + 0xd0
0xd05b3dc0  osaWaitEvent_AIX53(void*,int)(??, ??) + 0x30
0xd0e79abc  osaWaitEvent(void*,int)(??, ??) + 0xc
0x1002f558  _smiWorkQueue::GetNextWorkItem(_thrdQItem*,_queueItem*&)(??, ??, ??) + 0x638
0x1002c23c  _smiWorkQueue::WorkerTask(void*)(??) + 0x31c

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.