Refresh by director in [Forecasts]->[Subordinates] view causes OM crash (Doc ID 1937208.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.10 [IP2013] and later
Information in this document applies to any platform.

Symptoms

When there is a structure 'Director'->'Manager'->'Sales employee' and the director user runs 'Refresh' in [Forecasts]->[Forecasts List]->[Subordinates] view, Object Manager crashes with one of the following stack traces;

--------------------------------------------------------

KERNELBASE +0xc42d = RaiseException() +0x58
orageneric11 +0x8ab2dd = skgesigOSCrash() +0x43
orageneric11 +0x4be53a = kpeDbgProcessInit() +0xa68
orageneric11 +0x8ab5a3 = skgesigOSCrash() +0x309
kernel32 +0x50303 = GetProfileStringW() +0x12d67
MSVCR71 +0xc456 = XcptFilter() +0x15f
MSVCR71 +0x957c = endthreadex() +0xb7
kernel32 +0x1338a = BaseThreadInitThunk() +0x12
ntdll +0x39f72 = RtlInitializeExceptionChain() +0x63
ntdll +0x39f45 = RtlInitializeExceptionChain() +0x36

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or

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SSCAFCBC +0x25734 = CSSBCForecast::DoForecastRefresh() +0x604
SSCAFCBC +0x2cc30 = CSSBCForecast::DoInvokeMethod() +0xd70
sscfom +0x30739 = CSSBusComp::InvokeMethod() +0x169
SSCASWBC +0x38986 = CSSSWEFrame::DoInvokeMethod() +0xa06
SSCASWBC +0xb1923 = CSSSWEFrameList::DoInvokeMethod() +0x2f3
SSCASWBC +0x30639 = CSSSWEFrame::InvokeMethod() +0x149
SSCASWBC +0x37f5a = CSSSWEFrame::InvokeMethod() +0x1a
SSCASWBC +0x29cd69 = CSSSWEComponent::InvokeMethod() +0x29
SSCASWBC +0xe5b91 = CSSSWEFrameMgrInternal::InvokeAppletMethod() +0xa61
SSCASWBC +0xbb8ec = CSSSWECmdProcessor::InvokeMethod() +0x74c
SSCASWBC +0xc0ca5 = CSSSWECmdProcessor::_ProcessCommand() +0x725
SSCASWBC +0xc2001 = CSSSWECmdProcessor::ProcessCommand() +0xab1
SSCASWBC +0xc2504 = CSSSWECmdProcessor::ProcessCommand() +0xc4
SSCASWBC +0x264459 = CSSServiceSWEIface::Request() +0x309
SSCASWBC +0x266291 = CSSServiceSWEIface::DoInvokeMethod() +0xed1
sscfom +0x18cac = CSSService::InvokeMethod() +0x24c

-----------------------------------------------------------

Cause

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