Object Manager Crash On Task UI Cleanup in SSO

(Doc ID 1938861.1)

Last updated on SEPTEMBER 05, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.11 [IP2013] to 8.1.1.11.12 [IP2013] [Release V8]
Information in this document applies to any platform.
**Checked for relevance on 04-Apr-2016**

Symptoms

On : 8.1.1.11 SIA [23030]

Object Manager crash occurs upon taskui clean up in SSO environment

ERROR
-----------------------
ServerLog ProcessExit 1 00001a6e53e2356c:0 2014-08-08 12:55:35 FFMOpenUIObjMgr_enu 7868 SBL-OSD-01000 Process 7868 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.

Current time : 08/08/2014 12:55:04:613
- CALL STACK -
0xffffa5f9
sscfom +0x1eb08 = CSSBusComp::Release() +0x28
sscftuisv +0x6f3b = CSSSWECommandMgr::GetPrepareToolbarState() +0x561b
sscfom +0x18cac = CSSService::InvokeMethod() +0x24c
sscfom +0x11853 = CSSModel::TriggerCTEventsRecur() +0xf03
sscfom +0x9ef8 = CSSModel::TriggerCTEvents() +0x58
sscfom +0x9e72 = CSSModel::TriggerCTEvents() +0x52
sscfom +0x14caf = CSSModel::DoLogout() +0x21f
sscfom +0x1637c = CSSModel::ReLogin() +0x25c
SSCASWBC +0x27f0a4 = CSSSWELoginMgr::SwitchUser() +0xe4




Cause

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