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Text Area Controls Do Not Have Drag Feature To Expand in IE11 Open UI (Doc ID 1939378.1)

Last updated on APRIL 01, 2019

Applies to:

Siebel Call Center - Version 8.1.1.11.9 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Text Area controls do not have the drag feature to expand in IE11.

STEPS
1. Launch Open UI application using  Internet Explorer 11.
2. Go to Service > Service Request List.
3. Drill down on a Service Request.
4. Notice how the "Summary" field does not have the control to drag and make field bigger/wider.
5. Launch another browser (e.g., Chrome or Firefox) and observe there is a control to drag and make the text area bigger/wider.

Google Chrome:

Thus, it is possible to resize the field in Chrome by moving the right lower corner of the control.

 

Internet Explorer 11:



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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