Enterprise Config wizard failed with "not stopped: Could not copy service entry file into memory"
(Doc ID 1939845.1)
Last updated on NOVEMBER 14, 2019
Applies to:
Siebel CRM - Version 8.2.2.4 SIA [23030] and laterGeneric UNIX
Symptoms
Customer is setting up a new 8.2.2.4 server. When they tried to invoke the config wizard to config a new Enterprise with the following steps:
a. Source cfgenv.sh
b. Run config.sh -mode enterprise -verbose
c. Once the config wizard appears, choose Create New Configuration.
d. On next screen, choose Configure a New Enterprise in a Gateway Name Server.
It exited with the following errors from the configuration log:
FINER: configUtil runProgram Executing Command: /bin/sh -c /u1/Siebel/8.2.4.0/ses/gtwysrvr/bin/commonutil ValidateSiebelGateway nouser **********:2320
Oct 22, 2014 10:41:57 AM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER:
true
Oct 22, 2014 10:41:57 AM oracle.siebel.configurator.utility.ConfigUtility runProgram
INFO: Config Util Exit Value: 0
Now the Enterprise configuraton wizard has proceed with a new error:
FINER: configUtil runProgram Executing Command: /bin/sh -c /u1/Siebel/8.2.4.0/ses/gtwysrvr/bin/siebctl ' -r /u1/Siebel/8.2.4.0/ses/gtwysrvr -S gtwyns -k -q'
Oct 22, 2014 10:45:23 AM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER:
not stopped: Could not copy service entry file into memory
Oct 22, 2014 10:45:23 AM oracle.siebel.configurator.utility.ConfigUtility runProgram
INFO: Config Util Exit Value: 112
The environment information is:
[testcrm@fusion ~]$ cat /etc/*release
LSB_VERSION=base-4.0-amd64:base-4.0-noarch:core-4.0-amd64:core-4.0-noarch:graphics-4.0-amd64:graphics-4.0-noarch:printing-4.0-amd64:printing-4.0-noarch
Oracle Linux Server release 6.4
Red Hat Enterprise Linux Server release 6.4
Oracle Linux Server release 6.4
$ uname -a
[testcrm@fusion ~]$ uname -a
Linux fusion.tp-link.net 2.6.39-400.17.1.el6uek.x86_64 #1 SMP Fri Feb 22 18:16:18 PST 2013 x86_64 x86_64 x86_64 GNU/Linux
Changes
Cause
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