Enterprise Config wizard failed with "not stopped: Could not copy service entry file into memory" (Doc ID 1939845.1)

Last updated on APRIL 30, 2018

Applies to:

Symptoms

Customer is setting up a new 8.2.2.4 server.  When they tried to invoke the config wizard to config a new Enterprise with the following steps:

a. Source cfgenv.sh
b. Run config.sh -mode enterprise -verbose
c. Once the config wizard appears, choose Create New Configuration.
d. On next screen, choose Configure a New Enterprise in a Gateway Name Server.

It exited with the following errors from the configuration log:

FINER: configUtil runProgram Executing Command: /bin/sh -c /u1/Siebel/8.2.4.0/ses/gtwysrvr/bin/commonutil ValidateSiebelGateway nouser ********** fusion:2320
Oct 22, 2014 10:41:57 AM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER:
true   
Oct 22, 2014 10:41:57 AM oracle.siebel.configurator.utility.ConfigUtility runProgram
INFO: Config Util Exit Value: 0

Now the Enterprise configuraton wizard has proceed with a new error:

FINER: configUtil runProgram Executing Command: /bin/sh -c /u1/Siebel/8.2.4.0/ses/gtwysrvr/bin/siebctl ' -r /u1/Siebel/8.2.4.0/ses/gtwysrvr -S gtwyns -k -q'
Oct 22, 2014 10:45:23 AM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER:
not stopped: Could not copy service entry file into memory            
Oct 22, 2014 10:45:23 AM oracle.siebel.configurator.utility.ConfigUtility runProgram
INFO: Config Util Exit Value: 112

The environment information is:

[testcrm@fusion ~]$ cat /etc/*release
LSB_VERSION=base-4.0-amd64:base-4.0-noarch:core-4.0-amd64:core-4.0-noarch:graphics-4.0-amd64:graphics-4.0-noarch:printing-4.0-amd64:printing-4.0-noarch
Oracle Linux Server release 6.4
Red Hat Enterprise Linux Server release 6.4 (Santiago)
Oracle Linux Server release 6.4

$ uname -a
[testcrm@fusion ~]$ uname -a
Linux fusion.tp-link.net 2.6.39-400.17.1.el6uek.x86_64 #1 SMP Fri Feb 22 18:16:18 PST 2013 x86_64 x86_64 x86_64 GNU/Linux

Cause