Autologout not Functional for CTI Agents in OpenUI (Doc ID 1940848.1)

Last updated on NOVEMBER 24, 2016

Applies to:

Siebel CRM - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.

Symptoms

 Autologout doesn't work for CTI agents in OpenUI

In Open UI application, when browser is closed using the X button for Siebel CTI enabled agent the agent will not logout in ACD. It keeps the session active till ChannelCleanupTimer kicks in, this results in another incoming call to CTI agent which creates activity even though there agent doesn’t have Siebel login session open.

It is a serious issue considering agents are getting call even though they are not logged-in to Siebel and even when they close the browser Autologout is not working for the CTI agent.


Cause

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