Autologout not Functional for CTI Agents in OpenUI
Last updated on NOVEMBER 24, 2016
Applies to:Siebel CRM - Version 184.108.40.206  and later
Information in this document applies to any platform.
Autologout doesn't work for CTI agents in OpenUI
In Open UI application, when browser is closed using the X button for Siebel CTI enabled agent the agent will not logout in ACD. It keeps the session active till ChannelCleanupTimer kicks in, this results in another incoming call to CTI agent which creates activity even though there agent doesn’t have Siebel login session open.
It is a serious issue considering agents are getting call even though they are not logged-in to Siebel and even when they close the browser Autologout is not working for the CTI agent.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms