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What changes are required on siebel enterprise to change hostname of system that runs gateway service on UNIX platform? (Doc ID 1941360.1)

Last updated on NOVEMBER 24, 2021

Applies to:

Siebel CRM - Version 16.19 [IP2016] and later
Generic UNIX


On : SIA [23030] version, System Admin

Siebel Gateway Configuration

We have gone live with Siebel already but client decided to cluster the Siebel Gateway server using the Oracle Clusterware 11gR2.

We installed the clusterware yesterday and got that part up and running but had to reconfigure the Siebel gateway/enterprise to reflect the new virtual hostname in the siebns.dat file. The gateway configuration was successful but enterprise configuration kept failing.

Since we already have a working configuration running smoothly on 1 node but with the physical server hostname, we will like support to edit this siebns.dat file to reflect the new virtual hostname. I have attached the working siebns.dat file for this change.

The old gateway server hostname which you will find on this server is hostname1( and the new virtual hostname we want it changed to is hostname2 (yyy.yyy.yyy.yyy).
So the question is, how to change gateway hostname in siebel enterprise environment


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