Open UI - Attachment (.jpeg/zip) File Larger Than 1 MB Do Not Open

(Doc ID 1941931.1)

Last updated on NOVEMBER 01, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

Problem Statement :
---------------------------
Customer is unable to download jpeg file with size larger than 1MB when using Siebel OpenUI.
The issue can be reproduced at will with different browsers, including Chrome and IE9.
There is no issue with small jpeg files or other different file types like PDF or TXT.
There is no issue with HI client, only with OpenUI.
When the user tries to download the large jpeg file by clicking on the attachment link, the browser shows: Page Cannot be displayed.


Expected Behavior :
------------------------
There should have no issues when downloading jpeg files larger than 1MB through OpenUI


Actual Behavior :
----------------------
It is giving error when trying to download jpeg files larger than 1MB through OpenUI


Versions :
------------
Siebel CRM SIA 8.1.1.10 [23021]

81110230210002132
81110230210002087
81110230210102008
81110230210002039

Red Hat Enterprise 5
Oracle Database 11.2.0.4 - Enterprise Edition

Changes

 

Cause

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