Open UI - Attachment (.jpeg/zip) File Larger Than 1 MB Do Not Open

(Doc ID 1941931.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel CRM - Version [23021] and later
Information in this document applies to any platform.


Problem Statement :
Customer is unable to download jpeg file with size larger than 1MB when using Siebel OpenUI.
The issue can be reproduced at will with different browsers, including Chrome and IE9.
There is no issue with small jpeg files or other different file types like PDF or TXT.
There is no issue with HI client, only with OpenUI.
When the user tries to download the large jpeg file by clicking on the attachment link, the browser shows: Page Cannot be displayed.

Expected Behavior :
There should have no issues when downloading jpeg files larger than 1MB through OpenUI

Actual Behavior :
It is giving error when trying to download jpeg files larger than 1MB through OpenUI

Versions :
Siebel CRM SIA [23021]


Red Hat Enterprise 5
Oracle Database - Enterprise Edition




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