JCA log file not written to path specified in siebel.properties on Unix/Linux.

(Doc ID 1942541.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eHospitality - Version 8.1.1.11.10 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Environment:
-------------------
Product Type: Siebel eHospitality
Version: 8.1.1.11.10 [IP2013]
OS platform: Microsoft Windows x64 (64-bit)
DB: Oracle Database - Enterprise Edition
Env type: Test

Statement of Issue:
-----------------------------
An application uses the Java Data Bean/JCA to integrate with Siebel. siebel.properties includes the following:

siebel.loglevel = 5
siebel.logfile = /home/job_spg/SiebelLoader/logs/siebeljca.log

In 8.1.1.7 the log file was created in /home/job_spg/SiebelLoader/logs as expected. In 8.1.1.11 it appears that siebel.logfile is converted into lower case (i.e. /home/job_spg/siebelloader/logs/siebeljca.log). If this directory doesn’t exist it’s automatically created. The log file is created in this directory.

Expected Behavior:
---------------------------
The requirement is that Siebel should recognize the case specified for siebel.logfile and create the log file in the specified directory.

Actual Behavior:
-----------------------
Siebel doesn’t recognize the case specified for siebel.logfile.

Business Impact:
-------------------------
The log file isn’t created in the expected path.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms