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Incorrect Tooltip Display With Simple And Double Quote In OPEN UI (Doc ID 1942842.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel CRM - Version [IP2013] and later
Information in this document applies to any platform.


List applet text field does not properly display Tooltip single and double quotes.

Steps to recreate the issue:

1. On OPEN UI (any browser) user navigate to SiteMap:Activities>Activity List>Description Field.
2. User type in the Description field the following text: test simple quote ' test double quote "
3. User saves record.
4. User pass the mouse pointer over the Description Field on the Activity List applet.
5. Note the Tooltip indicates: &#039 instead of single quote.
6. Note the Tooltip indicates: &quote instead of double quote.

There are no error messages seen on this issue.

Issue manifest on the upgrade to


 After migrate to PS12 the tool tip did present missmatch to text with quote or double quote.


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