Issues With Predefaulting Of User Preferences (Doc ID 1943436.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.12 [IP2013] and later
Information in this document applies to any platform.
*** Checked for relevance on 05-May-2016 ***

Symptoms

Customer is trying to set pre-default value for an user preference.

Per KM Doc: 1600754.1, he was able to successfully set / add a pre-default value for "Theme". However, when he attempted to set the pre-default value for "Communications/EmailFormat" to "HTML", it didn't work. These changes are made to "User Preferences" BC.

He is trying this with 8.1.1.11 Patch Set 12.

Cause

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