Siteminder is blocking application due to special character in URL (Doc ID 1944053.1)

Last updated on JULY 11, 2017

Applies to:

Siebel CRM - Version 8.1.1 [21112] to 8.1.1.11.12 [IP2013] [Release V8]
Information in this document applies to any platform.

Symptoms

Backslash character ("\") intermittently appears in e Siebel URL that pools application images, java scripts and CSS .
This is coming while rendering images. "\" is marked as bad url character in Siteminder agent configuration.  The siteminder agent is blocking the application and showing "Internal Server Error" in UI.
This is intermittent issue and users are able to login into application after 2-3 tries.

Example: URL contains BadUrlChars: '/epublicsector_enu/images\icon_req.gif'
Note: this is coming for the image 'icon_req.gif'.
Checked for the presence of this file name in the following -
1. All JS files
2. All CSS files
3. Our application configuration in Tools
But the entry was not found anywhere. The image file name is present in the SWT files used by the application but none of them has '\icon_req.gif' instead of '/icon_req.gif'


Cause

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