By Default Charset Is Getting Set To "UTF-8" In Outbound Emails / Faxes In Siebel 8.1.1.11 (Doc ID 1945873.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Charset property of the Communication Profile has been set to "ISO-8859-1".
However this property is getting set to "UTF-8" in the outbound Email or Fax.
Because of this auto conversion , Images / Logos which are part of the outbound communication (Email / Fax) are not getting displayed.

EXPECTED BEHAVIOR
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Char Set of the email should be "ISO-8859-1" if char set parameter is set for the communication profile.

STEPS
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The issue can be reproduced at will with the following steps:
1. Set the Charset property of the Email Profile to "ISO-8859-1"
2. Send a email using F9 functionality.
3. Check the char set of the outbound email.


Cause

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