Account Pick Applet Selection Grayed Out in Communication List Applet (Doc ID 1946350.1)

Last updated on JUNE 23, 2017

Applies to:

Siebel Email Response - Version 8.1.1.11.12 [IP2013] and later
Information in this document applies to any platform.

Symptoms

 If the Communication Status = Draft, the Communication list applet is grayed out, thus user is unable to pick an Account for this communication, but in Communication form applet the Account field is Editable. 


Steps

Navigate to Communications List Applet 

Reply to any inbound email and save as Draft 

Go back to Communications List applet and search for this draft record saved in above step 

In the list applet, it is read-only and we cannot edit the Account field 

Now click on "More Info" form applet , and in this form applet, and we can change the Account field for this record

 

Changes

 

Cause

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