Last updated on JUNE 23, 2017
Applies to:Siebel Email Response - Version 220.127.116.11.12 [IP2013] and later
Information in this document applies to any platform.
If the Communication Status = Draft, the Communication list applet is grayed out, thus user is unable to pick an Account for this communication, but in Communication form applet the Account field is Editable.
Navigate to Communications List Applet
Reply to any inbound email and save as Draft
Go back to Communications List applet and search for this draft record saved in above step
In the list applet, it is read-only and we cannot edit the Account field
Now click on "More Info" form applet , and in this form applet, and we can change the Account field for this record
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