Siebel Mobile Connected - Picklist Controls Are Not Working On Chrome (Doc ID 1946744.1)

Last updated on FEBRUARY 12, 2015

Applies to:

Siebel Mobile Applications - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.10 [23021] version, Mobile Specific

ACTUAL BEHAVIOR
---------------
Siebel Mobile Connected - Picklist controls are not working on Chrome

On Siebel Mobile Mobile application, Picklist controls are not working. When user clicks on it, a black bar is displyed without any values. It has been observed only on Chrome browser when it was recently updated to version 37.0.2062.60. It is working finr on Safari browser.


EXPECTED BEHAVIOR
-----------------------
Picklist should display values in the dropdown for Chrome Browser version 37.0.2062.60.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open the Siebel Application in chrome 37.0.2062.60 version in iPad.
2. Click on any picklist.

Result:
No value is appearing in dropdown to select.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot choose any values in the picklist field.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms