OpenUI:: Data Blanks Out While Creating New Record In Pick Applets

(Doc ID 1947099.1)

Last updated on NOVEMBER 01, 2017

Applies to:

Siebel CRM - Version 8.2.2.4.7 [IP2013] and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT
---------------
OpenUI pick applet newly entered values disappear when leave the pick applet idle for some time.

EXPECTED BEHAVIOR
---------------
Pick applet values should be retained even its left idle.
 
ACTUAL BEHAVIOR
---------------
OpenUI pick applet newly entered values disappear when leave the pick applet idle for some time.


ENVIRONMENT
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Siebel Financial Services - 8.2.2.4.7 OUI
Microsoft Windows (32-bit)
Testing

STEPS
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The issue can be reproduced with the following steps:
Log into the application
Service Request
Click on the Last Name pick applet
Click New
Enter First Name, Last Name, Job Title etc. and now focus on work phone # or any other field which is not populated
Leave the pick applet untouched for 3 seconds to 20 seconds approximately
Observe that the data populated automatically blanks out.


IMPACT
---------------
Due to this issue, its impacting end users as its a data loss.

Cause

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