Dispatch Board In OUI - Cannot Drop Activities In DB (Doc ID 1947338.1)

Last updated on MARCH 20, 2016

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 [23030] version, Client Functionality

ACTUAL BEHAVIOR
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Dispatch Board in OUI - cannot drop activities in DB

In Dispatch board, the user selects an activity, drags it and tries to drop it in the DB for an employee. Siebel apparently does not accept the command, and moves the activity back to the Unplanned list.
Trying the same in a non OUI thin client works just fine for same user, same activity.


EXPECTED BEHAVIOR
-----------------------
Should be able to drag and drop activities in dispatch board

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Service Application
2. Goto Site map -> Dispatch Board
3. Select a Service Region
4. Create an activity in the list applet and save the record
5. Try to Drag n Drop the activity onto Gantt chart
  
Observe, while dragging record information is getting displayed and while
drop record comes back to list applet.


Cause

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