Campaign Wave Launch Failing (Doc ID 1947487.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.10 [23021] version, Siebel Marketing

When attempting to run campaign launch the following error occurs Error/Warning : Error invoking service 'Wave Execution', method 'SendOffers' at step 'Send Offers / Vendor Lists'.(SBL-BPR-00162)
--
Parameter <?> had illegal value of NULL(SBL-NUT-00002)

ERROR
-----------------------
Error/Warning : Error invoking service 'Wave Execution', method 'SendOffers' at step 'Send Offers / Vendor Lists'.(SBL-BPR-00162)
--
Parameter <?> had illegal value of NULL(SBL-NUT-00002)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Load a campaign
2. Launch the campaign loaded in step 1
3. the Launch campaign errors out with the following error

CommSrvr CommSrvrError 1 0004b49a546f1788:0 2014-11-21 12:56:33 Parameter pOutStream had illegal value of NULL
ObjMgrBusServiceLog Error 1 0004b49a546f1788:0 2014-11-21 12:56:33 (commsrvr.cpp (3627)) SBL-NUT-00002: Parameter had illegal value of NULL
ObjMgrBusServiceLog Error 1 0004b49a546f1788:0 2014-11-21 12:56:33 (commsrvr.cpp (3020)) SBL-NUT-00002: Parameter had illegal value of NULL

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Launch campaign

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms