Unable To Deselect The Selected Records(CTRL+A)

(Doc ID 1947728.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.8 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.8 [IP2013] version, Configuration - General

ACTUAL BEHAVIOR
---------------

Unable to deselect the selected records.

EXPECTED BEHAVIOR
-----------------------
The records should be deselected.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Administration User -> Employees View.
2. Select all the records in the list applet using Ctrl+A
3. Click on one record.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms