My Oracle Support Banner

Toggled applet does not display the data correctly (Doc ID 1948126.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel CRM - Version 8.1.1.11.10 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.10 [IP2013] version, Configuration - General

ACTUAL BEHAVIOR
---------------
After changing the record on parent applet, applet toggles, but data is not correctly displayed.The values are jumbled up and shown in wrong controls. E.g. value of Contact Job Title is shown in Contact Home Phone Number control, and its value in turn is pushed to another Control. After the refresh, the data is shown correctly.

EXPECTED BEHAVIOR
-----------------------
After the applet toggle the data must be shown correctly on toggled applet without any need to refresh the view.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Order Item list applet
2. Select the first record.
3. Observer the detail applet below.

4. Select the next record in the list applet, the detail applet must toggle, but the data is not shown correctly.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view the data correctly, and every time the applet has to be refreshed.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.