We Have Facing Issue With Accruals Of Child Member In Household & Account (Doc ID 1949713.1)

Last updated on JUNE 07, 2017

Applies to:

Siebel Loyalty Customer Portal - Version 8.2.2.4 SIA [23030] and later
Information in this document applies to any platform.

Goal

Loyalty Member transactions who is part of household as a child member and also under the Account as Corporate member does not work as expected with respect to Accruals.

Accrual type for the child member is given as "Corporate Only". When the accrual transaction is processed for the child member.

Scenario 1:

Expected Behavior:

Child Member: Accrual transaction with Corporate Member Reference as Account Member Number is processed and the points will be rolled up to the Household parent
Household Parent: The rolled up accrual transaction will be processed.
Account: Accrual transaction will be created for the Account.

Actual Behavior:
Child Member: Accrual transaction with Corporate Member Reference as Account Member Number is processed and the points are not rolled up to the Household parent
Household Parent: The rolled up accrual transaction is not created at all.
Account: Accrual transaction will be created for the Account.

Scenario 2:

Expected Behavior:

Child Member: Accrual transaction with Corporate Member Reference as NULL is processed and the points will be rolled up to the Household parent Household Parent: The rolled up accrual transaction will be processed.
Account: Accrual transaction will be created for the Account. But this is not expected though, as the Corporate Reference is NULL.

Actual Behavior:

Child Member: Accrual transaction with Corporate Member Reference as Account Member Number is processed and the points are rolled up to the Household parent
Household Parent: The rolled up accrual transaction is created and processed.
Account: Accrual transaction is not created for the Account.


 

Solution

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