SBL-EAI-04308: Operation 'encryptSSNumbers'... "Unmarshalling Error: Unexpected Element

(Doc ID 1949745.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel CRM - Version 7.8.2.16 [19255] and later
Information in this document applies to any platform.

Symptoms

SIEBEL VERSION:
Siebel version : 7.8.2.16
Database version : Oracle 11.2.0.1
OS version : Windows 2003

ISSUE STATEMENT:
Following error reported invoking outbound web service from Siebel :-

SBL-EAI-04308: Operation 'encryptSSNumbers' of Web Service 'http://soap.datamgmt.rems.service.mckesson.com/.DataMgmtSoapServiceImplService' at port 'DataMgmtSoapServiceImplPort' failed with the following explanation: "Unmarshalling Error: unexpected element (uri:"http://soap.datamgmt.rems.service.mckesson.com/", local:"app"). Expected elements are ,, ".

From soapui, the request was successful.

Cause

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