CTI Session Not Timing Out With Message Broadcasting and Iframe view.
(Doc ID 1950627.1)
Last updated on NOVEMBER 22, 2019
Applies to:
Siebel CRM - Version 8.1.1.10 [23021] and laterInformation in this document applies to any platform.
Symptoms
On : 8.1.1.10 [23021] version, CTI
ACTUAL BEHAVIOR
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Application Message Bar and CTI Toolbar should permit Session timeouts, if all timeout settings are set correctly.
However, the Session timeouts are not happening.
With agents occasionally leaving their desks, this is regarded as a requirement.
Unexpected repeats of the WaitForCmd command issued by the Toolbar are repeating in the SWSE logs, while not appearing in the Java console.
EXPECTED BEHAVIOR
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Session Timeout should kick in once the user reached the Time out settings due to idle time.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Siebel
2. Login to CTI Toolbar
3. Keep the UI idle to and hour
BUSINESS IMPACT
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Due to this issue, session are kept open and risking integrity.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |