Show More Button Not Working After Applet Toggle In Open Ui (Doc ID 1950804.1)

Last updated on AUGUST 04, 2015

Applies to:

Siebel Oil, Gas and Chemicals - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 SIA [23030] version, Client Functionality

ACTUAL BEHAVIOR
---------------
When using a toggle applet in Open UI and the Show More button is clicked, the applet disappears

EXPECTED BEHAVIOR
-----------------------
when the Show more or Show less button is clicked, the effect is to show less information or more information about a record.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to the Site Map
2. Go to Agreements
3. Click on Agreements
4. Under Agreement, click on Notes
5. when the Notes Applet Render you will observe that this is a toggle applet.
6. You can write a Private Notes or Public Notes. Therefore you can toggle between the two objects
7. This behavior is occurring when you toggle to write Private notes
8. Select Private Notes
9. On the top right hand corner of the applet, click on the icon, (when the cursor points to the icon it states Show More)

10. When the Show More Icon is Clicked the Private Notes applet disappears



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot cannot use the Private Notes functionality.

Cause

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